Questions Answered Honestly
Are any purchases final sale?
We want you to love your Ruvalina. If something's not right, here's how returns work:
- You have 60 days to try it and send it back, no stress.
- Just reach out to our support team first and we'll take care of you.
- Keep your proof of purchase handy.
And if anything goes wrong after that, your 3-year warranty has you covered.
When will I get my order?
Your order ships within 2 business days. Once it's on its way, we'll send you a tracking email so you always know where it is.
Delivery takes up to 15 business days across Canada.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase.
If this isn't the case, contact us at hello@ruvalina.com and we'll do our best to work with you to make it right.
For more information please consult: https://ruvalina.com/policies/refund-policy
How much does shipping cost?
Free shipping, anywhere in Canada.
No minimum order, no surprises at checkout.